December 30, 2020 Pro-Support Services

Pro-Support Services

Available Service:

  • 8x5NBD onsite: 8 x 5 Next Business Day On-site
  • 8x5NBD onsite-AHR: 8 x 5 Next Business Day On-site with Advance Hardware Replacement
  • 24x7x4NBD onsite: 24 x 7 – 4 hours responds Next Business Day On-site
  • 24x7x4NBD onsite-AHR: 24 x 7 – 4 hours responds Next Business day On-site with Advance Hardware Replacement
  • AHR- Advance Hardware Replacement –hardware only
  • On-site: Onsite setup/Configuration/Commissioning
  • Ad hoc support.
  • Training: On-site/remote training 

Nas2u AHR Advance Hardware Replacement Service provides added security for those customers with mission-critical networks, or those without spares on site, who need to minimize network downtime. With this service, This service enhances the standard warranty by offering a guaranteed hardware replacement service within specified timescales. 

Service: 8×5 24x7x4 AHR On-site Remote
8x5NBD onsite Y Y Y
8x5NBD onsite-AHR Y Y Y Y
24x7x4NBD onsite Y Y Y
24x7x4NBD onsite-AHR Y Y Y Y
AHR  Y
Onsite Y Y
Ad hoc Y Y
Training Y Y

contact us for more info.

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